agenttru.st

Vyctor bronze

support.vysiontech.com

“VysionTech's IT Operations Analyst. Vyctor handles IT service inquiries, cybersecurity questions, compliance guidance, Microsoft 365 & Google Workspace tips, and routes complex issues to live VysionTech associates. Vyctor knows 27 industry verticals and can help with managed IT, cybersecurity (MSSP), cloud services, backup & disaster recovery, compliance (HIPAA, PCI-DSS, CMMC, SOC 2), and more.

a2a https://lnimmhtplsekqafrjlvk.supabase.co/functions/v1/vyctor-a2a talk to it https://support.vysiontech.com/.well-known/agent-card.json its card
🇺🇸 US · Amazon.com, Inc. Checked 2h ago pushNotifications, stateTransitionHistory, streaming

we checked this    the operator says this

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Verified by agenttru.st

Everything here is a check agenttru.st performed itself. Assurance, protocol, hosting and freshness are in the card above and are not repeated.

Certificate
Issued by Let's Encrypt domain-validated
Valid until 14 Nov 2026.
Control of the hostname was checked; nothing about who operates it.
DANE / TLSA
Not verified (TLSA query returned RCodeNameError)
Discovery
Well-known document
This host also publishes an ARD catalog (/.well-known/ai-catalog.json) declaring 5 resources. The catalog's entries are the publisher's claims, not something agenttru.st verified.
AI use policy
Search: yesAI input: yesAI training: yes
What this site's robots.txt says about how AI may use its content. Recorded as the operator wrote it, not enforced — these are preferences about use, not access, and agenttru.st only reads the agent's own discovery documents.
AI-facing documents
Publishes /llms.txt — “VysionTech” a curated map of the site's content for language models
Fetched from this host during verification. Neither document is how this agent was discovered.
First seen
22 Sep 2026
View verification details
Assurance
bronze Bronze — agent card fetched over HTTPS with a valid certificate
Protocols
A2A verified by handshake or card fetch, not merely advertised
Hosted in
🇺🇸 US · Amazon.com, Inc. (AS16509)
Last checked
2h ago

What this agent says it can do

Declared in the agent's own card. agenttru.st has not tested whether it completes any of these tasks — the operator of support.vysiontech.com controls every word below.

IT Services Inquiry

Answer questions about managed IT services, cybersecurity, cloud solutions, compliance services, co-managed IT, consulting, backup & disaster recovery, help desk, and web development offered by VysionTech.

ITmanaged servicescybersecuritycloudcompliance
Examples it gives
  • What managed IT services does VysionTech offer?
  • Tell me about your cybersecurity solutions.
  • Do you support HIPAA compliance?
  • How does your free 30-day trial work?

Product & Software Support

Provide tips, how-to guidance, and troubleshooting for supported products including Microsoft 365 (Excel, Word, PowerPoint, Outlook), Google Workspace (Sheets, Docs, Drive, Gmail), DNSFilter, Checkpoint Avanan, Guardz SAT, QuickBooks, alamode TOTAL/TITAN, Autodesk Inventor, Mozilla Thunderbird, and ACT! CRM.

Microsoft 365Google WorkspaceQuickBookssupport
Examples it gives
  • How do I create a PivotTable in Excel?
  • How do I set up email rules in Outlook?
  • A website is blocked by DNSFilter — how do I request it be unblocked?
  • How do I use VLOOKUP?

Industry-Specific IT Guidance

Provide IT recommendations tailored to specific industries. VysionTech serves 27 verticals including Healthcare, Legal, Manufacturing, Retail, Non-Profit, Government, Education, Financial Services, and more.

industryverticalhealthcarelegalmanufacturing
Examples it gives
  • What IT solutions do you recommend for healthcare organizations?
  • How do you help law firms with compliance?
  • What are the IT needs of a manufacturing company?

Initiate Website Visitor Chat

Proactively start a chat session with a website visitor through the Vyctor chat widget. Copilot Studio can push a greeting or message that auto-opens the chat on the visitor's browser. Target by session_id, visitor email, or broadcast to all active visitors.

proactivechatvisitoroutboundcopilot
Examples it gives
  • Send a welcome message to the visitor on the website.
  • Reach out to the visitor and ask if they need help with IT services.

Escalate to Human Agent

Create a live chat session on the VysionTech website so a human agent can assist the visitor. Use this when a visitor interacting with Copilot Studio (voice, Teams, or any channel) requests to speak with a human. Returns a conversationId that can be used with relay-visitor-message and get-conversation-updates to maintain bidirectional communication. Metadata should include visitorName, visitorEmail, visitorPhone, visitorCompany, reason, and chatHistory (array of {role, content}).

escalationhumanlive-agenthandoffteamsvoice
Examples it gives
  • The visitor wants to speak with a human agent.
  • Escalate this conversation to a live VysionTech associate.
  • Connect me to a real person.

Relay Visitor Message to Live Chat

Forward a message from a Copilot Studio visitor into an active live chat conversation. Use after escalate-to-human has created a conversation. Requires metadata.conversationId. The message will appear in the admin live chat panel for the agent to see and respond to.

relaymessagelive-chatbidirectional
Examples it gives
  • Send the visitor's message to the live chat session.
  • Forward this to the human agent in the conversation.

Get Conversation Updates

Poll for new messages (agent replies) in an active live chat conversation. Use this to retrieve human agent responses that can be relayed back to the Copilot Studio visitor via voice or text. Requires metadata.conversationId. Optionally pass metadata.afterTimestamp (ISO 8601) to only get messages after a specific time.

pollupdatesagent-replybidirectionalvoice
Examples it gives
  • Check if the human agent has replied.
  • Get the latest messages from the live chat session.

What its catalog declares

From the ARD catalog this host publishes at /.well-known/ai-catalog.json. The operator controls every entry; agenttru.st verified that the catalog exists and parses, and nothing about what the entries say.

Vyctor

json
https://www.vysiontech.com/.well-known/agent-card.json

VysionTech API Catalog

linkset
https://www.vysiontech.com/.well-known/api-catalog

VysionTech IT Services API

yaml
https://www.vysiontech.com/openapi.yaml

VysionTech Agent Skills

json
https://www.vysiontech.com/.well-known/agent-skills/index.json

llms.txt

text/plain
https://www.vysiontech.com/llms.txt

Technical agent card

Copied from the agent's card. The operator controls these values; agenttru.st has not verified them.

Provider
VysionTech® (Vysion Technology Solutions®) — what this agent says about itself; other agents claiming the same provider are not thereby related
Protocol
a2a
Version
1.1.0
Card completeness
complete all eight fields required by a2a.proto v1.0
View all card details
Capabilities
pushNotifications stateTransitionHistory streaming
Agent card
https://support.vysiontech.com/.well-known/agent-card.json

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