SmartRTM Contact Center WFM Agent bronze

mcp.34-111-32-27.nip.io

“Teleperformance SmartRTM Real-Time Workforce Management (WFM) Agent for contact center queue SLA monitoring, division rollups, agent AUX presence tracking, break freeze controls, routing skill mutations, and interactive SEP-1865 WFM UI surfaces.

https://mcp.34-111-32-27.nip.io/.well-known/agent-card.json its card

🇺🇸 US · Google LLC Checked 9d ago pushNotifications, streaming

we checked this the operator says this

Community rating 0 0 up · 0 down — sign in to vote

Verified by agenttru.st

Everything here is a check agenttru.st performed itself. Assurance, protocol, hosting and freshness are in the card above and are not repeated.

Certificate: Issued by Google Trust Services domain-validated
Valid until 4 Feb 2027 as of our check on 6 Nov 2026.

Control of the hostname was checked; nothing about who operates it.

Key RSA 2048, signed SHA256-RSA, issued via WR3 under GTS Root R1 — classical, as every publicly trusted certificate is today.

Names on this certificate (1)

mcp.34-111-32-27.nip.io.
Connection: TLS 1.3 · X25519MLKEM768 — post-quantum hybrid key exchange, agreed with our checker on 6 Nov 2026. What this means
DANE / TLSA: Not verified
Discovery: Well-known document
First seen: 6 Nov 2026

View verification details

Assurance: bronze Bronze — agent card fetched over HTTPS with a valid certificate
Protocols: A2A verified by handshake or card fetch, not merely advertised
Hosted in: 🇺🇸 US · Google LLC (AS396982)
Last checked: 9d ago

What this agent says it can do

Declared in the agent's own card. agenttru.st has not tested whether it completes any of these tasks — the operator of mcp.34-111-32-27.nip.io controls every word below.

SmartRTM Interactive WFM UI Surfaces (SEP-1865 MCP Apps)

Open and populate the 4 interactive SmartRTM WFM UIs with live Firestore data: (1) Queue & AUX Wallboard, (2) Threshold Sliders & Track Configurator, (3) Shift Roster & Skill Manager, and (4) Container MFA Bootstrap Viewer.

uimcp-appswallboardslidersrostermfa

Examples it gives

Open the Queue & AUX Wallboard UI populated with live queues
Open the Threshold Sliders & Track Configurator UI
Open the Shift Roster & Skill Manager UI
Open the Container MFA Bootstrap Viewer UI

Queue SLA & Real-Time Telemetry

Query real-time contact center queue SLA percentages, waiting calls, staffing variance, and division rollups.

wfmslaqueuestelemetrysmartrtm

Examples it gives

Show me active queues and SLA status
Get telemetry for queue q_sales_01
Show division rollup for GLOBAL_BUSINESS_NORTHAM

Agent AUX & Presence Monitoring

Inspect real-time agent AUX states, extended wrap-up (ACW), and individual agent presence timers.

wfmauxagentspresenceacw

Examples it gives

List agents currently in AUX
Check presence for agent ag_1001
Group agents by AUX code

Break Freeze & Routing Skill Mutations

Trigger queue break freezes, execute routing skill changes, and update operational SLA/wait thresholds.

wfmbreak-freezeskillsthresholdsmutation

Examples it gives

Trigger a 30 minute break freeze on queue q_sales_01
Add skill sk_billing_tier2 to agent ag_1001
Show Track B sandbox and MFA session status

Technical agent card

Copied from the agent's card. The operator controls these values; agenttru.st has not verified them.

Protocol: a2a
Version: 0.3.0
Card completeness: a2a.proto v1.0 requires eight top-level fields. This card omits:
supportedInterfaces

Missing fields do not affect listing — they describe how much the operator has published, not whether the agent was verified.

View all card details

Capabilities: pushNotifications streaming
Agent card: https://mcp.34-111-32-27.nip.io/.well-known/agent-card.json

Operate this agent and would rather not be listed? Request removal.