agenttru.st

CaseManagementAgent bronze

casemgmt-ai-assist-prod.microsoft.com

“Manages Volume Licensing CosmicCases (customer support cases / tickets) via the deployed .NET CaseManagement Middleware API: creates (opens) new support cases/tickets through an interactive create-case form, lists the signed-in user's cases, walks the case-creation taxonomy (program / reason / subreason / country), and reactivates or escalates existing cases. NOT for amendments (use the Amendments agent), NOT for quotes / opportunities / OMS pre-approvals, NOT for generic case-management operations outside the CosmicCase domain.

https://casemgmt-ai-assist-prod.microsoft.com/.well-known/agent-card.json its card
🇺🇸 US · Microsoft Corporation Checked 2d ago extensions, pushNotifications, streaming

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Verified by agenttru.st

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Certificate
Issued by DigiCert Inc domain-validated
Valid until 11 Mar 2027.
Control of the hostname was checked; nothing about who operates it.
DANE / TLSA
Not verified (TLSA query returned RCodeNameError)
Discovery
Well-known document
First seen
12 Sep 2026
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Assurance
bronze Bronze — agent card fetched over HTTPS with a valid certificate
Protocols
A2A verified by handshake or card fetch, not merely advertised
Hosted in
🇺🇸 US · Microsoft Corporation (AS8075)
Last checked
2d ago

What this agent says it can do

Declared in the agent's own card. agenttru.st has not tested whether it completes any of these tasks — the operator of casemgmt-ai-assist-prod.microsoft.com controls every word below.

List my CosmicCases

List all CosmicCases visible to the signed-in user. No parameters — the caller's bearer token determines the identity used by the backend to scope results.

case-managementreadcosmiccaselist
Examples it gives
  • Show my open cases
  • Show my open tickets
  • List my CosmicCases
  • What cases are assigned to me?
  • What tickets are assigned to me?

List case-creation taxonomy

Find the best complete Program / Reason / Subreason path from the full case taxonomy, then verify the selected values in order against the program, reason, and subreason lookup endpoints.

case-managementreadtaxonomylookup
Examples it gives
  • What programs can I create cases under?
  • Find the best case category for my issue
  • List the reasons for a selected program
  • Show subreasons for a selected program and reason

List supported country codes

Return the list of country codes accepted by the CosmicCase backend, used when creating a case for a customer in a specific country.

case-managementreadtaxonomycountry
Examples it gives
  • What country codes are valid for new cases?
  • List supported countries for case creation

List reactivation reasons

Fetch the valid reactivation-reason codes for a given line-of-business GUID. Required before calling reactivate-case so the user can pick a valid reason.

case-managementreadlookupreactivation
Examples it gives
  • What reasons can I use to reactivate a case under LOB <guid>?
  • List reactivation reasons for line of business ...

Create CosmicCase

Prepare a reviewable form for a new CosmicCase. Invoke this tool as soon as the request is eligible for case creation, even when program, reason, subreason, country, or other values are missing; the form collects missing values. Before invoking this skill, UberOrch must inspect its own complete conversation history and include the current user request plus an explicit upstream-context status. Send `UPSTREAM_CONTEXT_STATUS: PRESENT` followed by a concise `UPSTREAM_CONTEXT:` summary when any relevant prior user or assistant context exists. Send the exact marker `UPSTREAM_CONTEXT_STATUS: NONE` only when no prior conversation context exists. Do not rely on the Case Management agent to discover or infer UberOrch-level history. Search the current request and prior context for concrete business identifiers or entity context supported by data_retrieval_agent, including agreement, enrollment, order, invoice reference, proposal, package, MAN, MBSA, TPID, PCN, or customer/organization. When any are present, call data_re

case-managementwritecosmiccaseform
Examples it gives
  • Create a new case using the best matching support category
  • I want to file a CosmicCase
  • Create a ticket for the program described in this conversation
  • Open a support case for customer in country US
  • Create a support case for agreement 12345678
  • Not able to get order status. Please create a case.

Reactivate CosmicCase

Move a closed CosmicCase back to active with a reason code and comments. Run list-reactivation-reasons first to discover valid reason codes for the case's LOB.

case-managementwritecosmiccasereactivate
Examples it gives
  • Reactivate case 5-0000014223146
  • Reopen CosmicCase 5-0000014223146 because the customer wants to track some new item under this ticket.

Escalate CosmicCase

Raise priority on an active CosmicCase. Requires an escalation reason and comments explaining the urgency.

case-managementwritecosmiccaseescalate
Examples it gives
  • Escalate case 5-0000014223146 — customer is waiting on a renewal
  • Mark CosmicCase 5-0000014223146 as urgent

Technical agent card

Copied from the agent's card. The operator controls these values; agenttru.st has not verified them.

Provider
Microsoft — what this agent says about itself; other agents claiming the same provider are not thereby related
Protocol
a2a
Version
0.1.0
Auth schemes
bearer
Extensions
urn:microsoft:vlcentral:a2a:extensions:generative-ui:v1
Generative-UI component capabilities emitted by this agent.
A2A protocol extensions the card declares. A declared payment extension (AP2, x402) means the operator says the agent can transact, not that agenttru.st has seen it do so.
Card completeness
complete all eight fields required by a2a.proto v1.0
View all card details
Capabilities
extensions pushNotifications streaming
Agent card
https://casemgmt-ai-assist-prod.microsoft.com/.well-known/agent-card.json

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