Business Unit Administration Agent bronze

agent-bu-sandbox.evergentut.com

“Agent responsible for comprehensive Business Unit (BU), System Administration, and User Administration in the CCB (Customer Care & Billing) platform. Handles: (1) BU lifecycle management - create, clone, update, list, hierarchy, approval workflows, widget configuration, and account search configuration; (2) System Administration - all 17 Advanced Configuration tabs including modules, market areas, zones, segments, codes, access control, thresholds, dunning, base currency, step-down charging, attributes, status parameters, disclosures, rate plans, usage rates, referral programs, and flash messages; (3) User Administration - create, list, update users, manage groups with permissions and thresholds, password/API key resets, and user enable/disable operations. IMPORTANT: This agent operates strictly within a defined business context and requires valid Business Unit information to be provided before executing any skills.

a2a https://agent-bu-sandbox.evergentut.com/ talk to it https://agent-bu-sandbox.evergentut.com/.well-known/agent-card.json its card

🇺🇸 US · Amazon.com, Inc. Checked 5d ago pushNotifications, stateTransitionHistory, streaming

we checked this the operator says this

Community rating 0 0 up · 0 down — sign in to vote

Verified by agenttru.st

Everything here is a check agenttru.st performed itself. Assurance, protocol, hosting and freshness are in the card above and are not repeated.

Certificate: Issued by Amazon domain-validated
Valid until 25 Feb 2027.

Control of the hostname was checked; nothing about who operates it.
DANE / TLSA: Not verified (TLSA query returned RCodeNameError)
Discovery: Well-known document
First seen: 12 Aug 2026

View verification details

Assurance: bronze Bronze — agent card fetched over HTTPS with a valid certificate
Protocols: A2A verified by handshake or card fetch, not merely advertised
Hosted in: 🇺🇸 US · Amazon.com, Inc. (AS16509)
Last checked: 5d ago

What this agent says it can do

Declared in the agent's own card. agenttru.st has not tested whether it completes any of these tasks — the operator of agent-bu-sandbox.evergentut.com controls every word below.

List Business Units

Retrieves and lists all business units visible to the user with filtering, searching, and sorting capabilities by name, ID, type, parent BU, or status.

business_unitlistsearchfilter

Examples it gives

List all business units available to me.
Find BU named ASTRO.
Show me all CONVERGENT business units.
List all business units under a specific parent BU.

Create Business Unit

Creates a new business unit by defining mandatory fields (ID, name, type, timezone, base URL, address, currency) and optional configuration sections (business details, billing parameters, account parameters, payment parameters, wallet settings, reminders, advanced settings, user creation).

business_unitcreatesetupconfiguration

Examples it gives

Create a new business unit with ID GO3-BU and name GO3 Entertainment.
Set up a CONVERGENT type business unit with specific timezone and currency.
Create a business unit with wallet enabled and specific billing parameters.

Clone Business Unit

Clones an existing business unit into a new target BU with configurable inheritance options across Admin, Workflow, Billing, and Product configuration groups.

business_unitclonecopyduplicate

Examples it gives

Clone ASTRO_MAIN to ASTRO_CANADA with all configurations.
Create a copy of a business unit with inherit mode for billing settings.
Clone a BU and copy only the admin and workflow configurations.

View Business Unit Overview

Displays business unit identity information including basic details, hierarchy position, and quick access to configuration areas.

business_unitoverviewviewdetails

Examples it gives

Show me the overview for business unit ASTRO.
View the BU details and hierarchy for GO3-BU.
Display the business unit header information.

Update Business Unit

Updates an existing business unit's configuration including business details, address, contact info, billing parameters, account settings, payment parameters, wallet settings, reminders, and advanced configuration. Note: Channel Partner ID is immutable.

business_unitupdateeditmodify

Examples it gives

Update the business unit name for GO3-BU.
Change the timezone for a business unit.
Modify billing parameters and account settings for ASTRO.
Update the parent BU relationship for a child business unit.

View Business Unit Hierarchy

Displays the business unit tree structure showing parent-child relationships up to 4 levels deep.

business_unithierarchytreerelationships

Examples it gives

Show me the BU hierarchy tree.
View all child business units under ASTRO_MAIN.
Display the complete business unit family tree.

Manage Approval Workflows

Creates, updates, lists, and configures approval workflows including workflow stages, approver groups, partner roles, and action mappings for BU-level approval processes.

approvalworkflowstagesbusiness_rules

Examples it gives

Create a new approval workflow for subscription upgrades.
Add approval stages with specific approver groups.
Configure partner-type approval for AKSH_DIGITAL BU.
List all approval workflows for the current business unit.

Configure Summary Widgets

Manages the summary widget layout and per-widget field configuration for the BU summary page, including widget selection, ordering, and field visibility settings.

widgetsummarylayoutconfiguration

Examples it gives

Rearrange the summary widgets on the BU overview page.
Add or remove widgets from the summary layout.
Configure which fields are visible in the account summary widget.
Update the number of fields displayed in a specific widget.

Configure Account Search

Manages the account search column layout and merge-field configuration including column selection, ordering, and field mappings for account search results.

searchaccountconfigurationlayout

Examples it gives

Configure the account search result columns.
Add or remove columns from account search layout.
Update merge-fields for account details widget in search.
Rearrange the order of search result columns.

Manage Modules

Enables, disables, and configures module settings for a business unit including display order and module-specific toggles.

modulesconfigurationenableadvanced_configuration

Examples it gives

Enable the Promotions module for this business unit.
Disable unused modules and reorder active modules.
Configure module display order and activation status.

Manage Market Areas

Creates and updates market area definitions that scope configuration and operations within a business unit.

market_areascopeconfigurationadvanced_configuration

Examples it gives

Create a new market area for North America region.
Update an existing market area's name and settings.
List all market areas configured for this BU.

Manage Zones and Mappings

Creates, updates, and deletes zone definitions and their mappings to countries, states, districts, cities, dispatch areas, tax areas, and timezones.

zonesmappingsgeographicadvanced_configuration

Examples it gives

Create a new zone for West Coast operations.
Map a zone to specific countries and states.
Update zone dispatch area and tax area mappings.
Delete an unused zone definition.

Manage Segments

Creates and updates customer segment definitions used for targeting and eligibility rules across the platform.

segmentscustomer_classificationtargetingadvanced_configuration

Examples it gives

Create a new Premium subscriber segment.
Update an existing segment's definition.
List all configured segments for the BU.

Manage Codes Configuration

Creates, updates, and deletes service codes, problem codes, reason codes, and resolution codes used throughout the platform for categorization and workflows.

codesclassificationservice_codesadvanced_configuration

Examples it gives

Create a new reason code for billing disputes.
Add a resolution code for technical support issues.
Update problem code categories and mappings.
Delete obsolete service codes.

Manage BU Specific Access

Configures access control entries defining permissions and restrictions for various entities like account types, account roles, events, promotions, service families, rate types, loyalty partners, and offer types.

access_controlpermissionssecurityadvanced_configuration

Examples it gives

Configure access rules for specific account types.
Set up event-based access controls.
Define promotion category access restrictions.
Update BU-specific access matrix for sales channels.

Manage Threshold Parameters

Configures BU-level payment retry thresholds, account parameters, and service pause settings as a single comprehensive record.

thresholdspayment_retryaccount_parametersadvanced_configuration

Examples it gives

Set payment retry threshold parameters.
Configure account deactivation thresholds.
Update service pause settings and CEP configuration.

Manage Dunning Configuration

Creates and updates dunning rules including retry intervals, communication schedules, and action triggers for failed payment recovery.

dunningpayment_recoveryretry_intervalsadvanced_configuration

Examples it gives

Create a dunning rule with specific retry intervals.
Configure communication schedules for payment failures.
Update dunning action triggers and thresholds.

Manage Base Currency

Configures country-currency mappings and charged currencies for FLAT-model business units. Note: Base currency is immutable once set; only charged currencies can be updated.

currencycountrybillingadvanced_configuration

Examples it gives

Add a new country with its base currency.
Update charged currencies for an existing country.
List all configured country-currency mappings.

Manage Step Down Charging

Creates, updates, and deletes tiered charging configurations with monetary thresholds and tier-specific rates.

step_downtiered_chargingpricingadvanced_configuration

Examples it gives

Create a step-down charging plan with 3 tiers.
Update tier thresholds and rates for existing plan.
Delete an obsolete step-down charging configuration.

Manage Attributes

Creates, updates, and deletes attribute types and their values used for custom fields across different entities. Deleting an attribute type cascades to its values.

attributescustom_fieldsmetadataadvanced_configuration

Examples it gives

Create a new attribute type for customer preferences.
Add attribute values for a specific attribute type.
Update attribute definitions and data types.
Delete an unused attribute type and its values.

Manage Status Parameters

Configures BU-level status code definitions and associated fees as a single comprehensive record.

statuslifecyclefeesadvanced_configuration

Examples it gives

Configure status parameters and associated fees.
Update account status definitions for the BU.
Set up status transition rules and charges.

Manage Disclosure Configuration

Creates and updates disclosure rules with targeting by category, type, sub-type, account type, customer classification, service type, and product/package selection. Requires super-user or permission bit == 2 for create/update.

disclosurecomplianceterms_conditionsadvanced_configuration

Examples it gives

Create a disclosure for terms and conditions.
Configure targeted disclosure for specific service types.
Update disclosure with product and package mappings.
List all disclosures filtered by category or type.

Manage Rate Plans

Creates, updates, and deletes rate plans and their versions for CONVERGENT business units only. Includes plan-level and version-level management with usage rate integration.

rate_planspricingconvergentadvanced_configuration

Examples it gives

Create a new rate plan for data services.
Add a new version to an existing rate plan.
Update rate plan details and version configurations.
Delete a rate plan or specific version.

Manage Usage Rates

Creates, updates, and deletes usage rates and their intervals for CONVERGENT business units only. Supports slab-based and standard rate configurations.

usage_ratespricingconvergentadvanced_configuration

Examples it gives

Create a usage rate for voice minutes.
Configure usage rate intervals with specific charges.
Update slab rate configurations.
Delete an unused usage rate or interval.

Manage Referral Programs

Creates and updates referral program configurations including eligibility criteria, incentive promotions, applicable plans, and bonus limits.

referralprogramincentivesadvanced_configuration

Examples it gives

Create a referral program with specific eligibility rules.
Configure referrer and referee incentive promotions.
Update referral program with applicable plan restrictions.
Set maximum referrer bonus per month limits.

Manage Flash Messages

Creates and updates flash messages with priority levels, scheduling, and account targeting for time-sensitive communications.

flash_messagescommunicationsnotificationsadvanced_configuration

Examples it gives

Create a flash message with priority 0 for critical alerts.
Schedule a flash message for specific date and time.
Update an existing flash message's content and priority.
List all active flash messages for the BU.

List Users

Retrieves and lists all users for the current business unit with filtering, searching, and sorting capabilities. Super-users can view aggregated users across all business units.

user_adminlistsearchusers

Examples it gives

List all users in the current business unit.
Search for a user by name or username.
Show me all active users.
List all disabled users in this BU.

Create User

Creates a new user account by defining basic information (username, name, email, role, language, timezone, country) and assigning to groups with appropriate permissions.

user_admincreateuser_accountsetup

Examples it gives

Create a new user with username john.doe and assign to Customer Support group.
Set up a user account with specific role and timezone settings.
Create a user and assign to multiple groups with different permissions.
Add a new administrator user with full permissions.

Update User

Updates an existing user's basic information, group assignments, and provides actions for password reset, API key reset, and enable/disable status. Includes nested tabs for Basic Info and Assign Group.

user_adminupdateedituser_account

Examples it gives

Update user's email address and timezone.
Change a user's group assignment.
Reset a user's password.
Regenerate API key for a user.
Disable a user account.
Enable a previously disabled user.

List Groups

Retrieves and lists all groups for the current business unit including users-in-group view (active and disabled users) and group deletion capabilities.

user_admingroupslistpermissions

Examples it gives

List all groups in the current business unit.
Show me which users are in the Customer Support group.
View all disabled users in a specific group.
Search for groups by name or description.

Create Group

Creates a new group by defining basic information, configuring module and tab permissions, and setting adjustment-type thresholds. Includes Basic Info, Permissions, and Threshold configuration steps.

user_admingroupscreatepermissions

Examples it gives

Create a new Customer Support group with specific permissions.
Set up a group with access to specific CCB modules and tabs.
Create a group with threshold limits for adjustment types.
Define a new admin group with full system permissions.

Update Group

Updates an existing group's basic information, module and tab permissions, and adjustment-type thresholds. Includes nested tabs for Basic Info, Permissions, and Threshold with inline adjustment-type deletion support.

user_admingroupsupdatepermissions

Examples it gives

Update group permissions to add access to new modules.
Modify adjustment-type threshold limits for a group.
Change group description and supervisor settings.
Remove specific adjustment-type thresholds from a group.
Update tab-level permissions for a group.

Technical agent card

Copied from the agent's card. The operator controls these values; agenttru.st has not verified them.

Provider: Evergent — what this agent says about itself; other agents claiming the same provider are not thereby related
Protocol: a2a
Version: 2.1.0
Auth schemes: accessToken evergentToken idToken refreshToken
Card completeness: complete all eight fields required by a2a.proto v1.0

View all card details

Capabilities: pushNotifications stateTransitionHistory streaming
Agent card: https://agent-bu-sandbox.evergentut.com/.well-known/agent-card.json

Operate this agent and would rather not be listed? Request removal.